POLICIES & PROCEDURES:
At Functional Kinetics, I understand that unanticipated events occur in everyone's life. Unforeseen events such as sick children, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
In my commitment to provide a unique and outstanding massage experience to all clients and out of consideration for your therapist's time, I have adopted the following policies:
ARRIVAL TO YOUR SESSION
Client and therapist are expected to be present 10 minutes prior to the scheduled starting time. All services offered have a specific time schedule and a slightly early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable at the client's response, the session may be shortened in order to keep on schedule. Every client is important and since the sessions are for the full allotted time billed I want to be able to keep everyone on schedule keeping every ones' lives a little more stress free...
CANCELATION POLICY
At Functional Kinetics, there is a 6 hour cancellation policy. This window gives me time to fill the space of my now emptied schedule thus making sure that I am compensated for my time.
If you should need to cancel or reschedule your appointment, you may do so up to 6 hours prior to your appointment start time without penalty. However, if you cancel your appointment with less than 6 hour notice --or you fail to show up to your appointment at all - you will be invoiced a cancellation fee of $40, which must be paid before I will see you again.
Remember, I value your time as well as my own, and there are many clients looking for massage appointments at the last minute. Cancellations or no-shows do cost money. I am not simply here to help you feel better but to make a living as well. Your business and health are both of great importance to me.
LATE ARRIVAL POLICY
To be fair and courteous to other clients, 30 Minute Massages will be cancelled and rescheduled 5 minutes after their scheduled start time if a client is not present. For appointments longer than 30 Minutes, I will still be able to see you for a shorter appointment depending on the time of your arrival and on your therapist’s schedule.
SCOPE OF PRACTICE
I am a licensed professional held to the highest standards of the Associated Bodywork and Massage Professionals (ABMP) in which the scientific manipulation of the soft tissues of the body for the purpose of normalizing those tissues and consists of manual techniques that include applying fixed or movable pressure, holding, and/or causing movement of or to the body, with the intention of positively affecting the health and well-being of the client.
Massage Therapist do not diagnose illness, disease or any other physical or mental disorder. As such, the massage therapist does not prescribe medical treatment or pharmaceuticals nor is any spinal adjustment performed. Massage therapy is not a substitute for medical attention, and it is essential that all health information provided be true and correct. Nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician. Please speak with your therapist or contact us regarding any specific treatments or modalities.
INAPPROPRIATE MISCONDUCT
Inappropriate behavior is forbidden. Client understands that any suggestive or aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.
RESPECT FOR CLIENT NEEDS AND BOUNDARIES
The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time and is free to leave; the treatment room doors are never locked.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
Occasionally, an emotional response to massage may occur. If this happens, it is absolutely ok to express those feelings in our safe, nonjudgmental environment - or you may request privacy and end the session. You are always in control of your massage session.
PROFESSIONAL BOUNDARIES
Requests for inappropriate conduct will not be tolerated, will be viewed as solicitation, and reported to the proper authorities if the therapist chooses, under the guidelines of the massage therapy policies and procedures. The client will be banned if this occurs.
The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained.
Massage for anyone under the age of 18 is prohibited without signed intake form from parent/legal guardian. Parent must be present for first session and must be the one to schedule the appointment(s) after the first session. Parent/legal guardian must be present in the room for anyone under the age of 16.
Therapists have the right to refuse service, and therapist or client may end the session at anytime.
If the therapist feels at any point their safety is compromised, the session will be stopped immediately and authorities may be called and full payment is due.
EXISTING AND NEW MEDICAL CONDITIONS
It is the responsibility of the client to keep the massage therapist informed of any medical treatment or medications currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions, if you don’t tell us we won’t know.